Privacy Policy
Privacy Policy
Effective Date: September 30, 2026
Last Updated: September 30, 2026
SantaClaus.toys and Elves & Co. (“SantaClaus.toys,” “Elves & Co.,” “we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information of our customers, families, parents and guardians, visitors, and participating sellers (“Elves”).
This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or use SantaClaus.toys, create an account, make a purchase, create or manage a wish list, communicate with us, or otherwise use our services.
1. Information We Collect
Depending on how you use SantaClaus.toys, we may collect information such as:
Name
Email address
Billing and shipping address
Telephone number
Account username and login information
Order and purchase history
Wish list information
Shopping preferences
Communications with customer support
Vendor or Elf application and business information
IP address
Browser and device information
Cookies and similar technologies
Website activity and interactions
Shipping and delivery information
When you make a purchase, payment information may be collected and processed by our payment service providers. SantaClaus.toys does not intend to store complete payment-card numbers on its own servers when payment information is handled by an authorized payment processor.
2. How We Use Information
We may use information to:
Create and maintain customer accounts
Process purchases and payments
Fulfill and ship orders
Provide order and Reindeer Express shipping information
Maintain wish lists
Provide customer service
Communicate important account and order information
Operate the SantaClaus.toys marketplace
Administer Elves & Co. seller accounts
Prevent fraud and protect the security of the marketplace
Improve our website, products, services, and customer experience
Administer promotions and rewards where permitted
Comply with legal, accounting, tax, and regulatory requirements
Where required by law, marketing communications will be sent only with the appropriate permission, and recipients may unsubscribe from promotional email communications.
3. Children and Family Privacy
SantaClaus.toys is a family-oriented marketplace and may contain toys, characters, Christmas experiences, wish lists, and other content that appeals to children.
We take children’s privacy seriously.
Purchases and customer accounts intended to involve children should be created, authorized, or supervised by a parent or legal guardian.
SantaClaus.toys does not intend to knowingly collect personal information directly from a child under 13 without the consent or involvement of a parent or legal guardian where such consent is required by applicable law.
Certain family features may allow a parent or guardian to manage a child’s shopping or wish-list experience. Where these features are offered, the parent or guardian is intended to remain in control of the applicable account and purchasing functions.
If we learn that personal information has been collected from a child under 13 in a manner that requires parental consent and appropriate consent was not obtained, we will take reasonable steps to delete the information or otherwise address the situation as required by law.
Parents or guardians who believe that their child has provided personal information to SantaClaus.toys may contact us at:
support@santaclaus.toys
Parents may also contact us regarding access to, correction of, or deletion of their child’s information where applicable.
4. Wish Lists and Family Features
SantaClaus.toys may provide wish lists and other family-oriented shopping features.
Information associated with a wish list may include selected products, preferences, account information, and information necessary to make the feature function.
We recommend that parents and guardians supervise wish-list activity involving children and avoid entering unnecessary personal information into wish-list names, notes, or other fields.
We may introduce additional parental controls, including features designed to allow parents to control purchasing functions and the display of product information.
5. Orders and Payments
When you place an order, we collect information necessary to complete the transaction, including your contact, billing, shipping, and order information.
Payments may be processed by third-party payment providers. Those providers may collect and process payment information according to their own privacy policies and security practices.
We may retain transaction records as reasonably necessary for accounting, taxation, fraud prevention, customer service, dispute resolution, and legal compliance.
6. Elves & Co. Marketplace Sellers
SantaClaus.toys is a multi-vendor marketplace.
Participating sellers, referred to as “Elves,” may receive information reasonably necessary to fulfill and support orders placed with their Elf Shop. This may include information such as:
Customer name
Shipping address
Order details
Product information
Information reasonably necessary for fulfillment and customer service
Elves are expected to use customer information only for legitimate marketplace, fulfillment, support, and legally permitted purposes and to protect that information appropriately.
7. Reindeer Express
Reindeer Express is the SantaClaus.toys shipping and delivery experience.
To provide shipping, delivery, and tracking services, relevant information may be provided to shipping carriers, fulfillment providers, marketplace sellers, and other service providers involved in delivering an order.
This information may include your name, shipping address, order information, and shipment or tracking information.
8. Elf Coin and Rewards
SantaClaus.toys may offer Elf Coin or other promotional rewards.
If enabled, we may maintain information concerning rewards earned, redeemed, expired, adjusted, or otherwise associated with a customer account.
Elf Coin and similar rewards are promotional marketplace features and are subject to the applicable program terms.
9. Cookies and Similar Technologies
SantaClaus.toys may use cookies and similar technologies to:
Keep customers signed in
Maintain shopping carts
Remember preferences
Provide website functionality
Protect accounts and prevent fraud
Measure website performance
Understand how visitors use the website
Improve the shopping experience
Some cookies may be necessary for the operation of the website, while others may relate to analytics, preferences, or advertising.
Where required by applicable law, visitors will be provided appropriate choices regarding non-essential cookies.
10. Service Providers
We may use third-party companies and service providers to operate SantaClaus.toys.
These may include providers supporting:
Website hosting
Marketplace functionality
Ecommerce
Payment processing
Email delivery
Shipping and tracking
Fraud prevention and security
Website analytics
Customer support
Data storage and backups
Information is disclosed to service providers only as reasonably necessary for them to perform services on our behalf or as otherwise permitted by law.
11. Email Communications
SantaClaus.toys and Elves & Co. use different email addresses for different marketplace functions.
Customer Support
support@santaclaus.toys
Orders
orders@santaclaus.toys
North Pole Customer Accounts
northpole@santaclaus.toys
Elf and Vendor Support
support@elvesandcompany.com
Become an Elf / Vendor Applications
elves@elvesandcompany.com
Transactional communications concerning accounts, purchases, security, shipping, or other services may be sent even if a customer has chosen not to receive promotional marketing communications.
12. How We Share Information
We may disclose personal information to:
Elves fulfilling customer orders
Payment processors
Shipping carriers and fulfillment providers
Hosting and technology providers
Email and communications providers
Security and fraud-prevention providers
Professional advisers
Government agencies or other parties when disclosure is legally required
We may also disclose information in connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.
We do not intend to sell personal information for money.
If our use of advertising or analytics technologies constitutes “selling” or “sharing” personal information under an applicable privacy law, we will provide any notices and choices required by that law.
13. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials and should contact us promptly if they believe their account has been compromised.
14. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain customer accounts, fulfill orders, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, tax, accounting, and regulatory requirements.
Information that is no longer reasonably required will be deleted, anonymized, or otherwise handled in accordance with applicable law and our retention practices.
15. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to request:
Access to certain personal information
Correction of inaccurate information
Deletion of certain information
Information about how personal information is used or disclosed
A copy or portability of certain information
Opt-out from certain uses or disclosures
Withdrawal of certain permissions
We will not unlawfully discriminate against a person for exercising applicable privacy rights.
Requests may be submitted to:
support@santaclaus.toys
We may need to verify your identity before completing certain requests.
16. California Privacy Rights
California residents may have additional rights under California privacy laws, depending upon whether those laws apply to SantaClaus.toys and the particular processing activity.
These rights may include rights to know, access, correct, or delete certain personal information and, where applicable, to opt out of certain sales or sharing of personal information and limit certain uses of sensitive personal information.
SantaClaus.toys will provide additional notices and privacy choices when required by applicable California law.
17. Third-Party Websites
SantaClaus.toys may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independently operated third-party websites. We encourage visitors to review the privacy policies of websites they visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy as SantaClaus.toys grows, new marketplace features are introduced, service providers change, or legal requirements evolve.
When material changes are made, we will update the “Last Updated” date and provide additional notice when required by law.
19. Contact Us
Questions, requests, or concerns regarding this Privacy Policy or the handling of personal information may be directed to:
SantaClaus.toys – Elves & Co.
Privacy & Customer Support:
supportATsantaclaus.toys
North Pole Customer Accounts:
northpoleATsantaclaus.toys
For matters involving a child’s personal information, parents and legal guardians should contact:
supportATsantaclaus.toys
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